Welcome to Technical Support
The technical support team is dedicated to providing responsive,
effective support that helps our customers use our products effectively.
Technical Support Australia
Email: support@solutionmetrics.com.au
Phone: + 61 2 9233 6699
Fax: + 61 2 9233 4099
Hour: Monday through Friday from 9:00AM
EST - 6:00PM
Important Information Prior to Calling
For fastest service, please have the following handy
when you contact technical support:
- Your product serial number.
- The product serial number can be found on the
back of your CD jewel case.
- The product serial number can be found by clicking
on Help/About...
- The product version number.
- The product for windows version number can be
found by clicking on Help/About...
- The S-PLUS for UNIX version number can be found
by typing: Splus VERSION from a UNIX prompt, or
version from the S-PLUS prompt.
- The type and version number of the operating
system you are using.
- If you are getting error messages, have the exact
error messages, and the commands which generated them.
In order for us to improve the quality of our product,
please email any product enhancements/suggestions
that you have.
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